Training pānui – September 2021

Welcome to FinCap’s training pānui for September 2021. We want to keep you well informed by sharing resources and training opportunities. We welcome contributions to this newsletter including information you would like to share and good news stories. 

Upcoming training

The Events Calendar hosts information on upcoming training events. The calendar can be found on Te Papa Hou Events page.

If you have new staff requiring introductory training (FMIC), please contact training programme adviser Nige Cox at 

Please note that because of the uncertainty around alert levels some dates may change.

What’s new

Community Heart 

There are two new courses available for all financial mentors on Community Heart:

An Introduction to the Strength-based Approach

This explores the principles of the strength-based approach and the difference between strength and deficit-based approaches. It also includes the new Ministry of Social Development (MSD) client measurement tools. Some reviews have said:

  • I learnt so much for having a better approach with clients and using the strength-based approach. I have a better understanding of how to guide clients and help achieve realistic goals together
  • Really good module, interactive and extremely relevant to any mentor. From this module I will change the way I approach the initial and follow up sessions with clients and hopefully be more attentive to their needs rather than my own goals. Would be good to revisit this module every few months as a reminder. Also, good support on the MSD Goal setting template as well as how to properly use the Wellbeing-Hauora reflection

Risk Management Protection and Insurance 2

This is the second module that explores how to use insurance as a tool for risk management and also how to use the disputes process to support your clients to build financial capability. It introduces trip-ups which are like the Commerce Commission’s Red Flags. So far we’ve heard:

  • Great refresher for me. Tons of helpful information, would be useful as a desktop tool that could be browsed if looking for information for clients
  • Thoroughly enjoyed this course due to experience working for Insurance companies in my career
  • Found this very clear and captured everything that I needed to know

We encourage you to complete these modules if you haven’t already done so.

FMIC distance learning package

We’ve been working on the distance learning package and it now aligns with all the updates to FMIC classroom programme.

FMIC is an NZQA accredited micro-credential with the equivalency of Level 4 and 16 credits, and this now includes the distance learning package.

FMIC distance resources

The new FMIC participant resource packs are now being issued by FinCap for both face to face and distance learning programmes, at a cost of $60 each.

Until now, a cost of up to $75 was managed by the programme facilitator, who provided photocopied course resources and charged those costs back to the service. The new packs will be invoiced directly from FinCap to the participant’s service.

New training tools coming soon

As you may know, FinCap and Fin-Ed Centre at Massey University have teamed up on a review of all training available to financial mentors, to better determine the needs of the sector.

As part of this review, two new tools have been created for you to use.

Competency Framework

This framework details the skills and knowledge required for a financial mentor to be competent within the role.

Self-assessment Tool

This is an online assessment for financial mentors and service managers to ascertain their professional skills, development in the role and identify the next steps in their learning journey or career pathway.

We’ll share these tools with you next month in the FinCap pānui. Both tools build on the work we completed last year in the workforce development project.

Changes to laws about credit contracts training 

There are new rules governing affordability and suitability assessments, including a right for borrowers and their representatives to request the assessment. There are also law changes affecting advertising, disclosure, debt collection, a new certification obligation and more.

The Commerce Commission are running seminars that will inform you about the key areas of law reform and how it might affect the work you do. The content presented in each seminar will be the same, so you only need to attend one session.

Online seminars

  • Wednesday 6 October 2021, 1pm – 2.30pm
  • Friday 8 October 2021 10am – 11.30am

Please note the change to the time limit. The seminars will run for 90 minutes each.

These are the finalised dates and may differ from previous emails or newsletters. During the seminars, they will be launching their revised and updated Red Flags resource that is designed to assist you with identifying unlawful conduct and what you can do about it.

We’ve moved some of the dates of our FMIC courses so everyone has the opportunity to attend one of these sessions.

After the seminars, they will also hold online topic sessions where there will be discussions about some of the topics in more detail. They will send out further information regarding these sessions closer to the time via email, but you can save the dates of Wednesday 26 and Friday 28 October 2021. 

Your views on improving service from telcos

We know many financial mentors are no strangers to debts from telco providers. There are two opportunities to quickly share your views with the Commerce Commission (ComCom).

These are on what they should be keeping an eye on in relation to the delivery of essential phone and internet services, as well as the processes that should be in place to restore fairness when you are working with someone who faces losing access or getting an unmanageable debt to a phone of internet provider.

Dispute resolution schemes

ComCom has released a Draft report on the Telecommunications Dispute Resolution Scheme (TDRS) recommending improvements. You can read the report and give your views through the consumer feedback form.

Please share your feedback by 5pm on Monday 27 September 2021.

Retail service quality

Earlier this year ComCom asked the community about the problems they’ve experienced and what telcos could improve. 

The Improving Retail Service Quality – Draft Baseline Report draws on this consultation with consumers, discussion with industry and insights from the Research New Zealand Consumer Telecommunications Survey.

You can have your say on what quality matters should be improved first through the rapid feedback form or the in-depth feedback form.

Feedback closes on retail service quality for telcos closes at 5pm on Friday 15 October 2021.

Free support for people having a tough time

The Just a thought website is a free resource to support people going through a hard time or finding life a bit tough. It has free courses and is promoting their health and wellness courses through COVID-19 lockdowns. You may find the courses useful for your team.